Returns & Exchanges
At The Dinner Ladies, we take great pride in the quality of our prepared meals and want you to be completely satisfied with every order. Due to the perishable nature of our food, we offer replacements or refunds for any items that arrive damaged or do not meet our high quality standards.
Contact Our Kitchen
If there is an issue with your order, please reach out to our customer care team within 24 hours of delivery to report the discrepancy.
Provide Documentation
To help us resolve the issue quickly, please provide your order number and clear photos of the packaging and the specific product in question.
Quality Assessment
Our team will review your claim and assess the concern against our food safety and quality control logs to determine the best resolution.
Resolution & Credit
Once approved, we will issue a replacement for your next delivery or apply a full refund to your original payment method within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing